Clipboard is seeking a Knowledge Operations Specialist to help build and improve the internal documentation systems that support its healthcare operations.
This is a fully remote, individual-contributor position focused on knowledge management, process documentation, SOP development and operational improvement.
The successful candidate will examine complex workflows, turn them into clear documentation and help ensure teams can quickly access accurate information when making operational decisions.
The position is particularly suited to professionals with experience in knowledge management, process documentation, operational enablement or systems design.
Overview
- Employer: Clipboard
- Position: Knowledge Operations Specialist (SOPs & Consultations)
- Employment Type: Full-time
- Work Arrangement: Remote
- Department: Operations / Documents
- Eligible Locations: Global, Africa, Central & South America, Caribbean, APAC, Canada, Philippines and South Africa
About Clipboard
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces that need staffing support.
Founded in 2016, the company describes itself as a remote-first organisation with more than 1,000 employees. Clipboard says it has been profitable since 2022 and operates in the long-term care staffing sector while expanding into areas including home health and hospitals.
What You’ll Do
- SOP Development: Analyse complicated healthcare workflows and transform them into accurate, practical standard operating procedures and internal documentation.
- Knowledge Base Management: Review existing documentation to identify outdated material, duplicated information, missing content and opportunities to make resources easier to navigate.
- Knowledge Support: Identify recurring questions and information gaps across operations, then address them through improved documentation or changes to existing processes.
- Cross-Team Collaboration: Work with operations and compliance teams to ensure internal documentation reflects how processes are actually performed and remains accurate.
- Knowledge Systems Improvement: Look for ways to improve the structure and accessibility of the company’s internal knowledge ecosystem and recommend changes that make information easier for employees to use.
Requirements
Candidates should have:
- At least 3 years of experience in knowledge management, process documentation or operational enablement.
- Experience turning complex processes into clear and actionable documentation.
- Strong analytical and systems-thinking abilities.
- Experience working with documentation and workplace platforms such as Confluence, Notion, Zendesk or Google Workspace.
- Excellent attention to detail.
- The ability to manage several documentation and process-improvement projects independently.
- Experience in healthcare, technology or another regulated industry is beneficial.
Technical Requirements
Because the role is fully remote, applicants need a suitable home-working setup.
Internet
- Stable wired connection.
- Minimum speed of 15 Mbps.
Computer
- Intel i5 8th generation or newer, or AMD Ryzen 5 2000 series or equivalent.
- At least 12 GB RAM.
- 16 GB RAM preferred.
Workspace
- Noise-cancelling headset.
- Quiet working environment.
- Reliable power backup.
What Success Looks Like
In this role, your work will contribute to an environment where:
- Employees can locate accurate information quickly.
- SOPs remain consistent and practical.
- Documentation reflects real operational processes.
- Knowledge gaps are identified and addressed proactively.
- Teams have clearer guidance for everyday decisions.
The position is an individual contributor role, meaning you will have significant responsibility and influence without directly managing a team.
Hiring Process
Applicants will complete a short practical exercise designed to evaluate their ability to organise, structure and communicate complicated information clearly.
Candidates should be prepared to demonstrate how they approach documentation and process-related problems rather than relying solely on their previous job titles.
Remote Work Locations
The vacancy lists remote eligibility across several regions, including:
- Global
- Africa
- Central America
- South America
- The Caribbean
- Asia-Pacific
- Canada
- Philippines
- South Africa
Applicants should check the official application page to confirm whether their specific country is eligible before applying.
CV/Resume Tailoring Tips
Your CV should position you as someone who can bring structure to complicated information.
Emphasise:
- SOP development.
- Knowledge management.
- Process mapping.
- Business process documentation.
- Operational enablement.
- Workflow analysis.
- Knowledge-base administration.
- Compliance documentation.
- Process improvement.
- Systems thinking.
- Cross-functional collaboration.
- Confluence, Notion, Zendesk or Google Workspace experience.
Where possible, include measurable results. For example, explain how your documentation reduced recurring questions, shortened training time, improved process consistency or helped teams find information faster.
Remote Work Preparation
Before applying, make sure your home setup meets the employer’s stated technical requirements.
A wired 15+ Mbps internet connection, suitable computer, noise-cancelling headset, quiet workspace and power backup are expected for the role.
Applicants should also be comfortable working independently and managing their workload in a remote-first environment.
Important Scam Warning
Clipboard states that it will not ask candidates for money or bank details as part of the hiring process.
Be cautious of anyone claiming to represent the company who requests payment, financial information or other suspicious forms of verification.
How to Apply
Apply directly through Clipboard’s official recruitment page:
Review the location eligibility and application requirements carefully before submitting your CV.
Disclaimer: Opportunityshape shares remote employment opportunities sourced from company and recruitment websites. We do not guarantee employment, interviews, selection or hiring outcomes. Applicants should verify the vacancy, eligibility requirements, compensation and employment conditions directly with the employer before sharing sensitive information or accepting an offer.
