HappyGlobal Service is seeking an experienced and strategic Head of U.S. Operations to lead its American subsidiary in Santa Clara, California. This leadership position is suitable for professionals with a strong background in business operations, regulatory compliance, data privacy, team management, and technology-driven business growth.
The successful candidate will oversee daily business activities, manage cross-functional teams, strengthen operational efficiency, and ensure compliance with applicable U.S. federal and state regulations, particularly those relating to user privacy and data protection.
The role also involves coordinating e-commerce operations, expanding sales channels, managing customer support functions, and supporting the company’s long-term business objectives in the United States.
One of the key highlights of this opportunity is that the employer is willing to sponsor H-1B work visas for qualified international candidates. H-1B transfers from existing employers are also accepted.
About the Job
- Location: Santa Clara, California, United States
- Company: HappyGlobal Service
- Job Title: Head of U.S. Operations – Global Hardware Tech Company
- Job Category: Information Technology / Business Operations
- Visa Sponsorship: H-1B visa sponsorship available for qualified international candidates
- Experience Level: Mid-Level to Senior (6–9 years)
- Education: Bachelor’s degree preferred
Key Responsibilities
1. Data Privacy and Regulatory Compliance
- Oversee data privacy governance and information protection standards across U.S. business operations.
- Develop and implement internal policies for secure access, use, storage, and management of user data.
- Ensure compliance with applicable U.S. privacy regulations, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
- Conduct risk assessments, compliance audits, and corrective actions to address potential regulatory issues.
2. Team Leadership and Management
- Lead teams across data analytics, privacy governance, administration, sales, and customer service.
- Manage recruitment, workforce planning, employee performance, and professional development.
- Coordinate resources across departments to improve collaboration and operational efficiency.
3. Business Operations Management
- Direct and scale U.S. operations in line with the company’s strategic goals.
- Oversee e-commerce operations and ensure appropriate, compliant access to business and customer data.
- Expand sales channels and develop relationships with strategic accounts and business partners.
- Lead customer service strategies covering pre-sales, sales, and post-sales support.
- Improve service delivery, customer satisfaction, and customer retention.
Qualifications and Requirements
Applicants should ideally meet the following requirements:
- A bachelor’s degree in Business Administration, Computer Science, Information Security, Data Privacy, or a related field is preferred. Equivalent professional leadership experience may also be considered.
- Typically, at least seven years of executive or senior-level experience managing U.S. business operations, cross-functional teams, or technology-driven subsidiaries.
- Strong knowledge of U.S. data privacy regulations and compliance frameworks, including CCPA, CPRA, and GDPR.
- Demonstrated experience scaling e-commerce operations, sales channels, and customer success teams in the U.S. market.
- Excellent strategic planning, communication, stakeholder management, and problem-solving skills.
- Proven ability to lead teams, manage complex operations, and deliver measurable business results.
Important: This is an experienced leadership position, not an entry-level opportunity. Candidates should have substantial relevant management experience.
H-1B Visa Sponsorship for International Applicants
HappyGlobal Service states that it welcomes applicants who are legally authorized to work in the United States and is willing to sponsor H-1B work visas for qualified international candidates. The company also accepts H-1B transfers from existing employers.
This may make the opportunity worth considering for qualified professionals currently outside the United States who need employer-sponsored work authorization.
However, H-1B sponsorship is subject to applicable immigration requirements and procedures. A job listing does not guarantee visa approval, and applicants should confirm the employer’s sponsorship arrangements and eligibility requirements during recruitment.
How to Tailor Your CV/Resume for This Position
To improve your application, tailor your resume to the specific requirements of this leadership role.
- Highlight leadership experience: Clearly state the teams, departments, and business operations you have managed.
- Show measurable achievements: Include evidence of revenue growth, improved operational efficiency, customer retention, or successful business expansion.
- Emphasize compliance expertise: Mention relevant experience with data privacy, information security, risk management, CCPA, CPRA, or GDPR, where applicable.
- Demonstrate commercial experience: Highlight achievements in e-commerce, channel sales, strategic partnerships, and customer success.
- Use relevant keywords: Incorporate terms such as U.S. operations management, regulatory compliance, data governance, cross-functional leadership, and strategic planning where they accurately reflect your experience.
- Keep your resume professional: Use clear headings, concise bullet points, and achievement-focused descriptions.
Do not claim experience, qualifications, or technical expertise you do not possess.
Equal Employment Opportunity
The employer states that it is committed to equal employment opportunities and compliance with applicable federal, state, and local anti-discrimination laws. Qualified applicants will be considered without discrimination on legally protected grounds.
Background checks, according to the listing, are conducted after a conditional offer and in accordance with applicable regulations.
How to Apply
Interested and qualified candidates can submit their applications through the original LinkedIn job listing.
Review the job description carefully and ensure your resume highlights relevant leadership experience, U.S. operations management, regulatory compliance, data privacy expertise, and business growth achievements.
Disclaimer: OpportunityShape shares job opportunities to help job seekers discover employment options, including positions that may offer visa sponsorship. We are not the employer or recruitment agency for this vacancy and do not guarantee employment, interview invitations, visa sponsorship approval, or immigration outcomes.
Applicants should verify all job details and sponsorship arrangements directly with the employer before making decisions or paying any recruitment-related fees.
