TransPerfect is looking for a German-speaking Player Support Agent to join its global gaming support team. This is a remote freelance opportunity for candidates who have strong German and English communication skills and an interest in video games.
The position involves helping players with account issues, technical problems, purchases, gameplay questions and other support requests through ticketing systems, chat, email and social media channels.
The role is listed as remote and is available across multiple locations, including the United States, Egypt, Morocco, Türkiye, Poland, Romania, Hungary and Germany.
Job Details
- Position: Player Support Agent (German)
- Employer: TransPerfect
- Job type: Freelance
- Work arrangement: Remote
- Industry: Gaming / Player Support
- Language required: German
- Additional language: English
- Experience: Previous customer or player support experience is helpful but not always required
- Location: Remote, with multiple eligible locations
- Category: Player Support
About the Role
As a Player Support Agent, you will be one of the main points of contact for players who need assistance with a game or account.
You may help players who are unable to access their accounts, report bugs, have questions about purchases or need assistance understanding a particular game feature.
The position is part of a global gaming support environment where you will work with different games, platforms and player communities.
It may suit someone who enjoys gaming, communicates well, learns quickly and wants to gain professional experience in the international games industry.
What You Will Do
Your responsibilities will include:
- Responding to player questions through ticketing systems, chat, email and approved social support channels
- Investigating player problems and following established procedures
- Providing clear, professional and accurate responses
- Learning the games you support so you can better understand player concerns
- Carrying out approved account-related actions according to company policies
- Recording player issues, trends, bugs and escalations
- Escalating complex or sensitive cases to the appropriate teams
- Meeting agreed productivity, quality and service-level targets
- Tracking information through approved systems and spreadsheets
- Supporting managers and colleagues with appropriate tasks
- Maintaining confidentiality and protecting player information
- Following data privacy and information security requirements
Language Requirements
Candidates should have excellent written and spoken German communication skills.
Good English communication skills are also required because the position operates within an international team.
Applicants should be comfortable communicating professionally in both languages across written and digital support channels.
Who TransPerfect Is Looking For
The ideal candidate should:
- Have excellent written and verbal German skills
- Have good written and verbal English skills
- Have a genuine interest in video games
- Understand different gaming platforms, genres or online communities
- Have strong attention to detail
- Be able to follow written procedures accurately
- Have a customer-focused approach
- Be able to investigate problems and determine appropriate solutions
- Know when an issue needs to be escalated
- Be comfortable using digital platforms and online workspaces
- Have experience with spreadsheets and ticketing systems or be willing to learn
- Be able to work independently as well as within an international team
- Adapt quickly to new games, tools, policies and workflows
Experience Requirements
Previous experience in customer service, player support, community management, moderation or another similar service role can be beneficial.
However, previous experience is not always required.
Training is provided for the games, tools and workflows associated with the role.
This makes the position potentially suitable for candidates who have strong communication skills and gaming knowledge but are looking to build professional experience in player support.
Additional Skills That Can Help
Experience with any of the following can strengthen an application:
- Zendesk
- Helpshift
- Salesforce
- Intercom
- Microsoft Office
- Google Workspace
- Discord
- Gaming forums
- Social media communities
- Live-service games
- Mobile games
- MMOs
- Multiplayer gaming communities
- Customer satisfaction targets
- Service-level agreements
- Quality and productivity targets
Knowledge of additional languages may also be an advantage.
Remote Work Locations
The position is listed as remote and includes multiple locations.
The listed locations include:
- New York, United States
- Cairo, Egypt
- Casablanca, Morocco
- Ankara and Antalya, Türkiye
- Warsaw, Poland
- Bucharest, Romania
- Budapest, Hungary
- Germany
Applicants should check the application form carefully to confirm whether their current country of residence is supported before applying.
What You Will Gain
The position offers the opportunity to develop professional experience within the international video game industry.
Successful candidates can gain experience in:
- Player support
- Customer service
- Gaming communities
- Issue investigation
- Escalation management
- Reporting
- Quality assurance
- Support operations
- International teamwork
- Digital support platforms
The role also provides exposure to different gaming projects and player communities.
Visa Sponsorship Information
The available job description does not state that TransPerfect provides visa sponsorship for this position.
Because the role is remote and has specific eligible locations, applicants should not assume that the company will sponsor relocation or provide a work visa.
Candidates who already have the legal right to work or provide freelance services from one of the eligible locations can check the application requirements and confirm their eligibility directly with TransPerfect.
Applicants seeking relocation or visa sponsorship should contact the employer before making any immigration or relocation arrangements.
Who Can Apply?
This opportunity may be suitable for candidates who:
- Speak German at a professional or native level
- Have good English communication skills
- Enjoy video games
- Have customer service or support experience
- Have experience with online gaming communities
- Are comfortable working remotely
- Can work with digital support tools
- Can follow procedures and meet performance targets
- Are available to work the required shifts
- Reside in a location supported by the employer
Candidates without previous player support experience may still be considered if they have the required language and communication skills.
CV/Resume Tips for This Job
Your CV should be tailored specifically for a German-speaking Player Support Agent position.
Place your German and English language abilities prominently on your CV and clearly state your proficiency level.
Highlight any experience in customer service, technical support, community management, moderation, gaming, social media management or other player-facing roles.
If you have used platforms such as Zendesk, Salesforce, Intercom or Helpshift, include them in your skills section.
Gaming experience can also be relevant. Mention experience with online communities, Discord, Reddit, multiplayer games, MMOs or live-service games where appropriate.
For customer service experience, focus on achievements involving customer satisfaction, response times, problem resolution, quality scores, productivity or service-level targets.
Keep the CV concise and make sure the most relevant qualifications are easy for the recruiter to identify.
How to Apply
Interested applicants should submit an updated CV through the official TransPerfect recruitment page.
The application may ask candidates to provide information about their location, German and English proficiency, preferred working schedule, computer specifications, internet connection and previous experience with relevant support platforms.
Applicants should also be prepared to confirm their availability for remote work and the required shifts.
Disclaimer: OpportunityShape shares job opportunities to help international applicants discover employment opportunities around the world. We do not guarantee employment, visa sponsorship, immigration approval or selection by the employer. Applicants should verify the job requirements, eligible locations, contract terms, compensation, work authorization requirements and any available immigration support directly with TransPerfect before applying.
