Are you fluent in English and interested in artificial intelligence, technology and Generative AI? RDN CONS is recruiting English-speaking AI Customer Support Agents for an international team in Lisbon, Portugal.
The position offers an opportunity to work with AI-powered products while providing customer support to users from an international environment. It is an onsite, full-time role in Lisbon and comes with a fully paid relocation package and permanent accommodation.
The advertised annual salary is €16,000 to €18,000, with additional benefits including performance bonuses, meal allowances, private health and dental insurance and paid annual leave.
For candidates currently living outside Portugal, the relocation package and accommodation provision could make this vacancy particularly relevant when considering an international move.
Job Overview
- Position: English-Speaking AI Customer Support Agent
- Employer: RDN CONS
- Location: Lisbon, Portugal
- Employment type: Full-time
- Work arrangement: Onsite
- Salary: €16,000–€18,000 per year
- Language: Fluent English
- Industry: Artificial Intelligence, Technology and Customer Support
- Relocation: Fully paid relocation package
- Accommodation: Permanent accommodation provided
- Bonus: Performance-based bonus
- Health benefits: Private health and dental insurance
- Annual leave: 22 days
- Application: Online
The position is designed for people who are comfortable working with customers and have an interest in emerging technologies.
About the Opportunity
Artificial intelligence is becoming increasingly integrated into customer-facing products and digital services. This position combines traditional customer support responsibilities with exposure to AI and Generative AI technologies.
The successful applicant will join an international team in Lisbon and assist users who need help with AI-powered products and services.
You do not necessarily need to have worked professionally in artificial intelligence before applying. The employer states that candidates with a genuine interest in AI and new technologies may also be considered.
Previous experience in customer service, IT or technical support can strengthen an application.
What Will the AI Customer Support Agent Do?
The successful candidate will communicate with customers through different support channels and help them resolve questions relating to products, accounts and technical issues.
The role involves:
- Responding to customer enquiries
- Supporting users across multiple communication channels
- Handling billing and invoicing questions
- Assisting with account-access problems
- Troubleshooting product and platform issues
- Explaining features and services to customers
- Identifying the underlying cause of customer problems
- Providing clear and accurate solutions
- Maintaining a professional customer experience
- Staying informed about product updates
- Learning about new features and technological developments
Because the position involves AI-powered products, the successful applicant should be comfortable learning new systems and explaining technology in a straightforward way.
Who Can Apply?
The employer is looking for candidates who can communicate confidently in English and are comfortable dealing with customers in a technology-focused environment.
The main requirements include:
- Fluent written and spoken English
- Strong communication skills
- Good problem-solving ability
- Interest in artificial intelligence
- Curiosity about emerging technologies
- Ability to troubleshoot product-related issues
- Adaptability in a changing work environment
- Willingness to work onsite in Lisbon
Previous experience in customer service or technical support is an advantage.
Applicants with backgrounds in IT, technology or artificial intelligence may also find their experience relevant to the role.
Is Previous AI Experience Required?
Not necessarily.
The vacancy states that direct professional experience in AI is highly valued, but applicants without a previous AI job may also be considered if they have a genuine interest in artificial intelligence and emerging technologies.
This means candidates from customer support, technical support and IT backgrounds may be able to demonstrate their suitability through transferable skills.
For example, experience explaining technical products to customers, diagnosing software problems or learning new digital platforms could be relevant.
English Language Requirements
Fluent English is one of the central requirements for this position.
Applicants should be able to communicate clearly with customers in both written and spoken English.
Strong communication is particularly important because the role involves understanding customer problems, asking appropriate questions and providing solutions that users can easily follow.
Candidates should therefore make their English communication ability visible on their CV rather than simply listing English among several languages.
Relocation Package and Accommodation
One of the main attractions of this vacancy for international applicants is the relocation assistance.
The employer states that a fully paid relocation package is provided for candidates moving to Portugal.
Permanent accommodation is also provided.
This can reduce some of the initial costs associated with moving to another country, particularly for applicants who would otherwise need to arrange accommodation before starting a new job.
Candidates should confirm the exact terms and conditions of the relocation package and accommodation directly with the employer before accepting an offer.
Salary and Employee Benefits
The advertised salary for the position is €16,000 to €18,000 per year.
In addition to the base salary, the vacancy lists several benefits.
These include:
- Performance-based bonus
- Meal allowance
- Private health insurance
- Private dental insurance
- 22 days of annual leave
- Holiday allowance
- Christmas allowance
- Initial training
- Professional development opportunities
- Career-growth opportunities
- International working environment
The overall package should be assessed together with the salary, accommodation and relocation assistance rather than considering the annual salary alone.
Work Location and Schedule
This is an onsite position in Lisbon.
Applicants should therefore be prepared to work from the employer’s workplace rather than expecting a fully remote arrangement.
This is particularly important for candidates currently living outside Portugal because relocation would be part of the process if they are selected.
Lisbon is an international city with a significant technology and business sector, making the position potentially suitable for someone looking to gain experience in an international workplace.
CV/Resume Tips for This AI Customer Support Job
Your CV should be tailored around customer service, communication, technology and problem-solving rather than simply listing general employment history.
If you have worked in customer support, explain the types of customers you assisted, the channels you used and the kinds of issues you resolved.
If you have technical experience, highlight your ability to troubleshoot software, platforms, accounts or digital services.
Applicants interested in AI should also demonstrate genuine interest in the field. This could include relevant courses, certifications, personal projects or experience using AI technologies.
Useful areas to highlight include:
- Customer service
- Technical support
- Troubleshooting
- Communication
- Artificial intelligence
- Generative AI
- Digital products
- Account management
- Billing support
- Problem-solving
- CRM systems
- Software platforms
Only include technologies and qualifications that accurately reflect your background.
Example CV Profile
An applicant could structure their professional summary around customer support, technology and AI interest.
For example:
Customer-focused professional with experience supporting users, resolving technical and account-related issues and communicating effectively in English. Strong interest in artificial intelligence and emerging technologies, with the ability to learn new digital products quickly and explain technical information clearly to customers. Adaptable, solutions-oriented and comfortable working in international environments.
Applicants should customize this example to reflect their actual experience.
Visa and Immigration Considerations
This vacancy is particularly relevant to international candidates because the employer provides relocation assistance and permanent accommodation.
However, applicants should distinguish between relocation support and guaranteed visa sponsorship.
The job information provided for this vacancy confirms a relocation package but does not state that visa sponsorship is guaranteed for every international applicant.
Candidates who require immigration permission to work in Portugal should therefore confirm directly with RDN CONS whether the company can support their specific visa or residence-permit requirements.
Applicants should also avoid paying individuals who claim they can guarantee employment or immigration approval.
Who Would Be a Good Match?
The position could suit someone who enjoys working with people and is also interested in technology.
Potentially relevant backgrounds include:
- Customer service
- Technical support
- IT helpdesk
- Call centre support
- Digital support
- Software support
- Account assistance
- Technology operations
- AI-related studies
- Information technology
The employer also values curiosity and adaptability, which are useful qualities in a role involving rapidly developing AI products.
How to Apply
The vacancy is listed for candidates interested in working as an English-speaking AI Customer Support Agent in Lisbon.
Applicants should review the latest job information and submit their application through the appropriate recruitment channel.
Candidates should ensure their CV clearly demonstrates English proficiency, customer-facing experience and their ability to work with technology.
Applicants relocating from another country should also confirm the details of the accommodation and relocation package before accepting an offer.
Frequently Asked Questions
What is the salary for the AI Customer Support Agent position?
The advertised salary is €16,000 to €18,000 per year.
Where is the job located?
The position is based onsite in Lisbon, Portugal.
Is the position remote?
No. The vacancy describes the role as an onsite position in Lisbon.
Is English required?
Yes. Fluent written and spoken English is one of the main requirements.
Do I need previous AI experience?
Not necessarily. The employer values AI and technology knowledge, but candidates without direct professional AI experience may also be considered if they have a genuine interest in artificial intelligence and new technologies.
Does the employer provide relocation support?
Yes. The vacancy states that a fully paid relocation package is available.
Is accommodation provided?
Yes. Permanent accommodation is included in the advertised relocation package.
Does the position include health insurance?
Yes. Private health and dental insurance are listed among the benefits.
How much annual leave is provided?
The vacancy lists 22 days of annual leave.
Can someone outside Portugal apply?
International candidates can consider applying, particularly because the vacancy includes relocation assistance and accommodation. However, candidates who require immigration permission should confirm the applicable visa or residence requirements with the employer.
Is this a customer service job?
Yes, but it has a strong technology and AI focus. The successful applicant will support users of AI-powered products and services while troubleshooting product, account and technical issues.
Final Reminder
This English-speaking AI Customer Support Agent vacancy in Lisbon could be relevant to candidates who want to combine customer service with exposure to artificial intelligence and Generative AI.
The advertised package includes a salary of €16,000 to €18,000 per year, a fully paid relocation package, permanent accommodation, performance bonuses, meal allowances, private health and dental insurance and 22 days of annual leave.
The role is onsite, so applicants outside Portugal should be prepared for an international relocation if selected.
Before applying, verify that the vacancy is still open and confirm the exact salary, accommodation arrangements, relocation package and immigration requirements with the employer.
Disclaimer: OpportunityShape shares job postings and international employment opportunities for informational purposes. We do not guarantee employment, interviews, salary offers, relocation assistance, visa sponsorship or immigration approval. Hiring decisions are made by employers, while immigration decisions are made by the relevant authorities. Applicants should verify the vacancy and its requirements through the employer or recruitment platform before applying, and should never pay an individual who promises to secure a job or visa.
